Case Studies

National Disability Insurance Scheme of Australia

Streamlining financial opportunities for disabled individuals. 

THE PROBLEM
Australia’s National Disability Insurance Scheme (NDIS) provides over $22B in financial support to over 500,000 Australians annually. A financial plan is provided for each individual and managed by the plan manager. To receive these funds, evidence of eligible expenses incurred must be extracted from invoices and compiled into a claim.

The biggest issue is the large number of claims and supporting documents that need to be processed for each case. NDIS had to find an automation solution that could read these different document types – a task many other automation vendors could not successfully perform.

THE SOLUTION
Putting a Personar to work, this process is now fully automated, as a Personar reads and understands these documents and eliminates the previously manual exercise – allowing people with disabilities to get their financial support in less as little as 24 hours.

SKILLS
Document Reader, Key Field Extractor, Validator, Reporting & Feedback, and Configurator.

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