Implementation Specialist
We are looking for an Implementation / Services Engineer to join our team, helping sports organizations integrate and leverage our AI-powered data enrichment solutions. The ideal candidate will work directly with clients to implement our products, customize solutions, and provide ongoing support, ensuring seamless integration with their existing systems.
Responsibilities:
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Lead the implementation of our platform, tailoring the implementation to the specific needs of the customer
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Collaborate with clients to understand their technical requirements and tailor solutions accordingly
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Provide technical support and troubleshooting during and after implementation
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Work closely with internal development teams to ensure custom solutions are delivered on time
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Train client teams on the use and best practices of our solutions
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Ensure customer satisfaction by maintaining strong client relationships and delivering high-quality services
Requirements:
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3+ years of experience in software implementation, integration, or services engineering
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Strong knowledge of JSON, Azure deployment pipelines and containerised solutions
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Excellent problem-solving skills and the ability to troubleshoot complex technical issues
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Strong communication and interpersonal skills, with experience working directly with clients
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Ability to manage multiple client projects simultaneously and deliver on tight timelines